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COMPANY POLICIES
Italfoods Company Policy
1. Introduction
At Italfoods, we are committed to offering our customers high quality food products. Customer satisfaction is our priority, and we do our best to ensure that all orders are carefully handled and delivered in perfect condition.
2. Receipt of the Order
It is the customer's responsibility to check the products upon receipt of the order. If you encounter any problems with the order or the goods, the customer is required to contact us immediately.
3. Complaints Policy
Complaints must be submitted within 7 days from the date of receipt of the goods.
Complaints submitted after this deadline will not be taken into consideration.
To submit a complaint, the customer must provide a detailed description of the problem and, if possible, photos of the goods.
4. Return Policy
Returns are not always guaranteed and will be evaluated on a case-by-case basis.
Due to the nature of the food products, we can only accept returns if the goods are defective or if they have been received damaged.
In case of approved return, the customer will receive a partial or total refund, or a replacement of the product.
Shipping costs for returns, unless otherwise agreed, are the responsibility of the customer.
5. Conditions for the Return
The product must be stored in its original packaging and unopened, unless otherwise indicated for damaged or defective products.
The customer must follow the instructions provided by our customer service to make the return.
6. Limitations of Liability
We cannot be held responsible for damage caused by improper use or inadequate storage of the product after delivery.
We decline all responsibility for claims submitted after the 7-day deadline or for unauthorised returns.
7. Changes to the Policy
Italfoods reserves the right to modify these policies at any time, with notice to customers by posting the changes on our website or by direct communication.
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